Shipping Information

At CT HomeGoods, we’re proud to offer FREE shipping on all orders over $50 — because improving your home should be simple and stress-free.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it’s placed. An order is considered dispatched once it has been handed off to our shipping carrier and is officially in transit to your address.

During peak seasons or holidays, processing times may extend up to 7 business days due to higher order volumes.

Estimated Shipping Times

Delivery times may vary depending on your location and local carrier conditions. Below are the average estimated delivery times once your order has been shipped:

United States: 7–14 business days
Canada: 10–18 business days
United Kingdom: 10–20 business days
Australia: 10–20 business days
🌍 Rest of World: 14–25 business days

Please note that during holidays or busy periods, carriers may experience delays beyond our control. International shipments may also be subject to customs inspections or import delays, which can extend delivery times.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure all shipping details are accurate and complete at the time of checkout. Inaccurate or incomplete addresses may cause delays or cancellations.

If our system flags an address issue, our support team will contact you by email within 3 business days of your order being placed. If we do not receive a response within this time, your order may be canceled.

If you notice an error in your shipping information, please contact us at hello@cthomegoods.shop within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee modifications once your order enters processing.

Delayed Delivery

We understand how important it is to receive your order promptly. While we work hard to process and ship all orders quickly, certain factors may cause delays that are beyond our control — such as:

  • Weather conditions

  • Courier delays or routing issues

  • Customs or import inspections

  • Product availability or payment verification issues

If any delay occurs, our team will do everything possible to communicate updates and assist in resolving the issue. However, CT HomeGoods cannot guarantee specific delivery dates and is not liable for delays caused by external factors.

Lost or Stolen Packages

We know how frustrating it can be to experience a lost or stolen package. Once your order has been handed over to the courier, it is out of our direct control.

If your package appears lost or stolen, please contact us at hello@cthomegoods.shop as soon as possible. We will help you reach out to the shipping carrier to file a claim and track the package’s status.

Most couriers require you (the recipient) to open a claim directly. We will assist with follow-up and updates, but please note that CT HomeGoods is not responsible for lost or stolen packages once marked as delivered. In some cases, we may offer a replacement at our discretion depending on the situation.

If the courier confirms that the package cannot be recovered, we recommend filing a police report for missing mail documentation.

Shipping Policy Changes

CT HomeGoods reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review the most recent version before placing an order.

By purchasing from CT HomeGoods, you acknowledge and agree to this Shipping Policy, including any future updates or changes.

If you have any questions about your order or our shipping process, please contact us at hello@cthomegoods.shop — we’re always happy to help.