Return & Refund Policy

At CT HomeGoods, we’re committed to helping you create a home you love — one filled with comfort, functionality, and lasting quality. We stand behind the effectiveness of our products and encourage you to use them for at least 14 days before deciding to return. If, after that time, you’re not satisfied for any reason and you’re still within our 60-day money-back guarantee, please contact us at hello@cthomegoods.shop and we’ll be happy to assist.

Cancellation Policy

If you need to make changes to or cancel your order, please reach out within 24 hours of placing it. After this window, your order may already be processing and we may not be able to make adjustments.
If your cancellation request is received within the 24-hour period, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We believe you’ll love your CT HomeGoods purchase, and we encourage you to try it for at least 14 days so you can experience its full benefits.
If you’re still unsatisfied, you may return your item anytime after 14 days and within 60 days of delivery for a full refund of the product price. (Please note: any applicable shipping fees are non-refundable.)

To begin a return, please fill out the form on our Contact Us page or email us directly at hello@cthomegoods.shop. For faster service, include your order number or the name and email address used at checkout.

Damaged Items

We take care to package all products securely to prevent damage during transit. A product is considered “damaged” only if it is defective or physically broken upon arrival. Minor cosmetic damage to packaging (such as a dented box) where the product remains intact is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing hello@cthomegoods.shop with a clear photo of the damaged product. Once verified, we’ll gladly send a replacement at no cost.
Please note that we do not refund, replace, or accept returns for items damaged due to normal wear, misuse, or accidental damage.

Shipping and Delivery

We do our best to ensure quick and reliable delivery, but delays can sometimes occur that are outside our control (such as courier issues, customs, or weather events). CT HomeGoods cannot be held responsible for any delays, lost, or stolen packages once shipped.
If you experience a delivery issue, please first contact your courier for the most up-to-date information.

Incorrect Shipping Address

Please double-check your shipping details before confirming your order. If an incorrect address is provided and we are not notified within 24 hours, we will not be able to resend or refund the order.

Policy Updates

CT HomeGoods reserves the right to update or modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most recent version before purchasing.

By completing a purchase from CT HomeGoods, you acknowledge and agree to this Refund & Return Policy.